Do you deliver to holiday accommodation and businesses?
Yes we do, as long as we have a complete address within our nominated areas
Can you deliver to a rural address?
Yes we can, there is a fee of $7.50 per delivery. Don’t forget to provide a rapid number with your order (plus any delivery instructions).
How does my order arrive?
Your meals are personally delivered in a chilltainer box, with a frozen ice pack, unless you choose to use your own chilly bin (discount offered)
Once you receive delivery, we recommend you chill or freeze your meals as soon a possible
What time will my order arrive?
Meals will be delivered approximately between 1-5pm
How are the meals packaged?
Your meal is packed in a bioware container and vacuum sealed for freshness and hygiene purposes.
How do I pay?
Payment is made via an online secure gateway
How much is delivery?
Delivery is free within the Arrowtown area with a minimum spend of $30
Delivery is free for Queenstown with a minimum spend of $50
Otherwise there will be a delivery charge of $7.50
Can the meals be frozen?
Yes. Most meals can be frozen as they are freshly cooked to order.
Can I recycle my containers?
Unfortunately the biocane containers are not recyclable here, but as they are made of sugarcane pulp they can be put into your home compost (or burnt in your fire).
Are my gel ice packs re useable?
Your gel Ice packs can be used over and over. They do not contain nasties or toxic ingredients. When you no longer need them, snip the bag, empty gel into a bowl, add a teaspoon of salt to create a liquid. Pour down the sink. The plastic casing goes in the rubbish.
Should I re-heat the meals from frozen?
We recommend slowly defrosting the meals overnight in the fridge
What happens if I don’t receive my order?
You will receive a confirmation email upon ordering. If you don’t receive an email your order hasn’t been processed. Contact us if it isn’t there (Please check your spam mail first). Thank you.